Refund policy

Return & Exchange Policy

At Maison Mehreen Khalid, every piece is created with careful attention to quality, craftsmanship, and detail. We want you to be completely satisfied with your purchase, and we encourage you to review your order carefully upon delivery.

Exchanges may be requested within 48 hours of delivery. Items must be unworn, unused, unwashed, unaltered, and returned in their original condition with all tags, packaging, and accessories intact. Exchanges are subject to availability. If the requested size or article is unavailable, we may offer store credit of the same value.

We do not offer refunds for change of mind. Refunds will only be considered if an item received is defective, damaged, or incorrect and the issue is reported to us within 48 hours of delivery, together with clear photographs or videos of the item and packaging. Once reviewed and approved by our team, we will arrange an appropriate replacement, exchange, store credit, or refund where applicable.

The following items are not eligible for return or exchange:

• Made-to-order, customized, altered, or personalized pieces
• Items purchased on sale, promotion, or clearance
• Items showing signs of wear, fragrance, makeup, stains, damage, washing, or alteration
• Items returned without original tags or packaging
• Orders reported outside the stated return or exchange period

For approved exchanges, the customer is responsible for return shipping charges unless the item received was incorrect or defective. We recommend using a trackable courier service, as Maison Mehreen Khalid cannot be responsible for items lost or damaged during return transit.

For International orders, all return shipping costs, customs duties, taxes, and any additional import or export charges are the responsibility of the customer. Original shipping charges and customs duties are non-refundable unless otherwise required by applicable law.

Please note that slight variations in colour, embroidery, texture, placement, or finishing may occur due to photography, screen settings, fabric characteristics, and artisanal techniques. Such natural variations are not considered defects.

To request an exchange or report an issue, please contact us with your order number, name, reason for the request, and relevant photographs at mehreenkhalidofficial@gmail.com or +923214000664.

Maison Mehreen Khalid reserves the right to refuse a return or exchange if the item does not meet the conditions outlined above. This policy is subject to any rights available to customers under applicable consumer protection laws.