Shipping policy

Shipping Policy

At Maison Mehreen Khalid, every order is prepared with care to ensure it reaches you in the best possible condition.

Order Processing

Orders are processed after successful payment confirmation. Processing times may vary depending on product availability, customization, and the nature of the piece.

Ready-to-ship items are generally dispatched within 2–5 business days, while made-to-order, customized, or handcrafted pieces may require additional time. Where applicable, the estimated production or dispatch timeline will be mentioned on the product page or communicated after order confirmation.

Shipping Within Pakistan

We offer complimentary shipping across Pakistan unless otherwise stated.

Once your order has been dispatched, delivery typically takes approximately 2–5 business days, depending on your location and the courier service.

Delivery times are estimates and may vary during public holidays, promotional periods, weather disruptions, or other circumstances beyond our control.

International Shipping

Maison Mehreen Khalid ships internationally to selected destinations.

International shipping charges are calculated or displayed at checkout based on the destination and available shipping method.

Estimated international delivery time is generally 5–10 business days after dispatch, although customs clearance and local courier procedures may cause additional delays.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless specifically stated otherwise, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Maison Mehreen Khalid has no control over customs charges and cannot predict the amount that may be applied by local authorities.

Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for the courier’s tracking system to update after shipment confirmation.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the correct city, postal code, phone number, and any other information required for delivery.

Maison Mehreen Khalid is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Failed or Refused Deliveries

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or non-payment of applicable customs charges, the customer may be responsible for any additional shipping or return costs.

Re-dispatch may require payment of a new shipping fee.

Shipping Delays

While we make every effort to ensure timely delivery, Maison Mehreen Khalid is not responsible for delays caused by courier companies, customs authorities, severe weather, strikes, public holidays, government restrictions, transportation disruptions, or other events beyond our reasonable control.