Terms of service

Terms of Service

Welcome to Maison Mehreen Khalid. These Terms of Service govern your access to and use of our website, products, services, and purchases made through our online store. By visiting our website or placing an order, you agree to be bound by these Terms.

1. General

Maison Mehreen Khalid operates this website and online store. Throughout the site, the terms “we,” “us,” and “our” refer to Maison Mehreen Khalid.

We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the website after any changes are posted constitutes acceptance of those changes.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement and that the information you provide to us is accurate and complete.

You may not use our website or products for any unlawful, fraudulent, or unauthorized purpose.

3. Products and Availability

We make every effort to display our products, colours, fabrics, embroidery, and details as accurately as possible. However, actual colours may vary slightly due to lighting, photography, screen settings, and device displays.

Many Maison Mehreen Khalid pieces involve artisanal techniques, delicate fabrics, and handcrafted details. Minor variations in embroidery, placement, finishing, texture, or colour may occur and are considered part of the character of handcrafted products rather than defects.

All products are subject to availability. We reserve the right to discontinue, limit, or modify products at any time without prior notice.

4. Pricing

All prices displayed on the website are shown in the selected or stated currency and may change without notice.

Prices do not necessarily include shipping charges, customs duties, import taxes, banking fees, or other charges unless specifically stated at checkout.

In the event of an obvious pricing, technical, or listing error, we reserve the right to cancel or correct the affected order before fulfilment.

5. Orders

An order is considered accepted only after we have successfully reviewed and confirmed it.

We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, inaccurate customer information, pricing errors, stock issues, payment problems, or misuse of the website.

If an order is cancelled after payment has been successfully received, any eligible refund will be processed according to our applicable payment and refund procedures.

6. Payments

Customers are responsible for providing accurate billing and payment information.

Payments may be processed through third-party payment providers. By choosing a payment method, you may also be subject to the terms and privacy policies of that provider.

Where bank transfer, advance payment, or another manual payment method is offered, the order will only be processed once the required payment has been successfully received and verified.

7. Shipping and Delivery

Delivery times shown on our website are estimates and are not guaranteed unless expressly stated otherwise.

Maison Mehreen Khalid is not responsible for delays caused by courier companies, customs authorities, weather, public holidays, strikes, incorrect addresses, import clearance, or other circumstances outside our reasonable control.

International customers are responsible for all applicable customs duties, taxes, import fees, and clearance charges imposed by their destination country unless otherwise stated.

Customers are responsible for providing a complete and accurate delivery address.

8. Returns and Exchanges

Returns, exchanges, refunds, and store credits are governed by our separate Return & Exchange Policy, which forms part of these Terms of Service.

We encourage customers to review that policy carefully before placing an order.

Made-to-order, customized, altered, personalized, sale, and promotional items may have different return or exchange eligibility.

9. Intellectual Property

All content appearing on this website, including but not limited to:

  • Maison Mehreen Khalid name and branding
  • Logos and trademarks
  • Product names
  • Photography and campaign imagery
  • Designs and illustrations
  • Embroidery designs
  • Written copy
  • Graphics and layouts
  • Website content

is owned by or licensed to Maison Mehreen Khalid and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, commercially exploit, or use our intellectual property without prior written permission.

10. Prohibited Use

You may not use the website to:

  • violate any applicable law or regulation
  • submit false or misleading information
  • infringe intellectual property rights
  • interfere with website security or functionality
  • introduce viruses, malicious code, or harmful technology
  • scrape, copy, or commercially exploit website content without permission
  • impersonate another person
  • engage in fraudulent purchases or payment activity

We reserve the right to restrict or terminate access where prohibited activity is suspected.

11. Third-Party Services

Our website may use or link to third-party platforms and services, including payment gateways, shipping companies, analytics providers, social media platforms, and Shopify.

We are not responsible for the content, availability, security, privacy practices, or performance of third-party websites or services.

Your use of third-party services may be governed by separate terms and conditions.

12. Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate. However, occasional typographical errors, inaccuracies, or omissions may occur regarding pricing, product descriptions, availability, promotions, shipping, or other information.

We reserve the right to correct such errors at any time.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Maison Mehreen Khalid shall not be liable for indirect, incidental, consequential, or special losses arising from use of the website, inability to access the website, delays, third-party services, or misuse of our products.

Nothing in these Terms excludes any liability that cannot legally be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold Maison Mehreen Khalid harmless from reasonable claims, losses, liabilities, or expenses arising from your breach of these Terms, misuse of the website, unlawful conduct, or infringement of the rights of another party.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed for purposes such as order fulfilment, customer service, payments, fraud prevention, marketing where consent is given, analytics, and website operation.

16. Force Majeure

Maison Mehreen Khalid shall not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, government restrictions, epidemics, transport disruptions, customs delays, labour disputes, courier interruptions, internet outages, or similar events.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless mandatory consumer protection laws in another jurisdiction require otherwise.

Any disputes shall be subject to the jurisdiction of the competent courts of Pakistan, subject to applicable law.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact Information

For questions regarding these Terms of Service, please contact us at:

Maison Mehreen Khalid
Email: mehreenkhalidofficial@gmail.com
WhatsApp / Phone: +923214000664
Address: Gulberg III, Lahore

Last updated: October 2026